Privacy Policy

1. Introduction

Welcome to KnowViz ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, username, password)
• Profile information (name, profile picture)
• Learning content you create or interact with
• Payment information (processed securely through third-party providers)
• Communications with us (support requests, feedback)

2.2 Information Collected Automatically

• Usage data (features used, time spent, interactions)
• Device information (browser type, operating system, device ID)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our service
• Process your transactions and manage subscriptions
• Personalize your learning experience
• Improve our AI models and service quality
• Send service-related communications
• Respond to your inquiries and provide support
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in these circumstances:

• Service Providers: With third parties who help us operate our service (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition
• With Your Consent: When you explicitly agree to sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings, but disabling them may affect service functionality.

11. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: dev@bbaitutor.com